Shipping & Returns
Ground / standard shipping is free on all order over USD 75 - anywhere in the world (select free shipping at checkout)!
For all orders under USD 75 shipping rates will be displayed at check out (before you enter any paymnet information, so you can always change your mind). All shipping rates are real time and based on the current best offers from USPS, UPS, and Fedex.
Ground / standard shipping is sent with USPS so please allow 1-10 business days for ground delivery in the US and sometimes longer for shipments outside the US. Faster shipping options are always available, see options in your cart on checkout.
Simply send us an email with your order number and full name to: email@example.com and we will send you a return authorization and return address straight away.
Please DO NOT send unauthorized returns as they can not be accepted without proper return authorization and as the address from where the products are sent is not the same as the return address. We DO NOT accept returns to any other address then the one given with a return authorization, so please do not send returns without a return authorization. Such returns do not reach us and no refunds will be given for returns that do not reach us.
You must pay for return shipping and please, keep in mind that you are responsible for making sure the return reaches us safely; we recommend tracking and/or delivery confirmation. Shipments do get lost on occasion and without delivery confirmation and/or tracking lost packages are impossible to track and verify.
We will issue a refund as soon as we receive the product to the address given in the return authorization. We can only issue refunds to in the original purchase format: ie to the same credit card or same Paypal account. If for some reason you no longer have the same credit card or Paypal account a store credit will be issued. Unfortunately we can not offer refunds any other way.
We are very sorry but we can not accept returns of worn, washed, or in any way used products or products in broken packaging. The products must be in the same condition as they were when you received them.
For exchanges we ask that you pay for shipping of the item you want exchanged.
Please note that we use an automated fulfillment service. This means that, as soon as an order is placed, it is automatically forwarded to and entered into the system of the fulfillment center best suited to ship your products. Our fulfillment partner is very efficient and when they receive an order through our site it's soon on it's way. This is mostly a good thing but if you wish to cancel an order, please know that as soon as the order is "in the system" and scheduled for packing, it is not possible to cancel. Sometimes there's a small window in which we can cancel for you, and sometimes there's not so please don't assume that your order can be cancelled. We may not be able to check our email and see your wish to cancel if you email us when customer service is closed. We do respond to all queries and requests in the order they arrive and as soon as we can once we are open.
The vast majority of customers want their goods as fast as possible, and we hope that you understand that our efforts to all orders ship fast may make cancellation of orders difficult.
Please make sure you enter the correct address when placing your order. We ship your order to the address exactly as you have entered it. We are not responsible for shipments that turn out to be undeliverable due to incorrectly given addresses.
Unfortunately shipments sent to incorrect addresses rarely get returned to us but simply disappear. If an incorrectly labeled shipment is returned to us we will of course reship it, but if a shipment with a, by the customer given incorrect address, is lost it is up to the customer to track the shipment and discuss it with the shipper.
Do understand that we can not be responsible for incorrectly given information, so please double check your address and information before submitting any order.
If something is wrong with your product, if you have any complaints or simply have something to discuss regarding your product, please send us an email at firstname.lastname@example.org and we will do everything we can to make you happy!
Thank you for shopping with the Clever Travel Companion!