Shipping & Returns
How much does shipping cost?
More Shipping Information
Please allow up to 10 business days for delivery within the US. Orders often arrive faster but unfortunately we can not influence the shippers' shipping speed, and once we have delivered the packages to the shipper, it is out of our hands
International Shipments are sent using USPS or from the UK using Royal Mail depending on inventory at hand - please note that we can not guarantee that UK orders are shipped from the UK. Please allow up to 30 business days for arrival.
Tracking
We track all packages to make sure your order arrives safely. The shipping rates and delivery times shown on the Clever Travel Companion are real time rates and times provided by the couriers. We always aim to ship all orders the very same day we receive the order (week days that is - we cannot not ship on week ends), but if an order arrives outside normal business hours it will ship next day. Once an order leaves our warehouse we can not control the shipping process and sometimes delays do occur, but please rest assured your order will arrive!
Import/Customs
Please be advised that any applicable import duties/custom duties are the sole responsibility of the buyer. We ship all over the world and all individual countries have their own rules and regulations. We cannot advise if there are any fees nor how much they could be for any specific country. Please check with your local authorities in this matter.
Gift Cards
If you want to make 100% sure that your gift will reach you quickly, the Clever Travel Companion does offer electronic gift cards!
They don't need any shipping time at all and they have no expiration date! And best of all the recipient can choose any color and size!
Customer Service
Our customer service is open every day, but please allow up to 24 hours for a response. We strive to answer all questions as quickly as possible but as we have customers all around the world, this means that different time zones may experience a delay.
Returns / Exchanges
You are always welcome to return your purchase of eligible items within 30 days of receiving your order. No returns on final sale items. To return any eligible items simply click on the Return Portal Link on our website! We can only accept returns of unworn, unused, unwashed products in their original, resealed, whole packaging. We can not accept returns of items without packaging or in torn, unsightly packaging. We will issue a full refund as soon as we receive the product. For US Domestic Orders, there is a restocking fee of $6.50 to complete a return. For international orders, you will use the same portal to complete your return, however you will have to purchase a shipping label to send it back to us.
Please DO NOT return any items without a return authorization as these will not reach our warehouse. Please DO NOT return any items to the address on your delivered box/envelope. We DO NOT accept returns without a proper return authorization as they do not reach us without proper labeling. Returns without the proper return authorization do not reach us and we can not refund any money for such returns as we do not receive the products.
If you would like an exchange rather than a refund, all you need to do is click exchange as your preferred option when in the return portal. The new item will then be sent out to you!
Please understand that the packaging must be intact on all returns and exchanges, i.e. the packaging must be whole and as new, for a return to be accepted. We do NOT accept returns with broken packaging or for stained, used, worn, washed items. Please open the bag using the resealable enclosure.
Exchange
If you would like an exchange rather than a refund, all you need to do is click exchange as your preferred option when in the return portal. The new item will then be sent out to you as a new order.
Order Cancellation
Please note that we use an automated fulfillment service. This means that, as soon as an order is placed, it is automatically forwarded to and entered into the system of the fulfillment center best suited to ship your products. Our fulfillment partner is very efficient and when they receive an order through our site it is soon on it's way. This is mostly a good thing, but if you wish to cancel an order, please know that as soon as the order is "in the system" and scheduled for packing, it is not possible to cancel. Sometimes there's a small window in which we can cancel for you, but sometimes there's not, so please don't assume that your order can be cancelled.
Correct Address
Please make sure you enter the correct address when placing your order. We ship your order to the address exactly as you have entered it. We are not responsible for shipments that turn out to be undeliverable due to incorrectly given addresses.
Do understand that we can not be responsible for incorrectly given information, so please double check your address and information before submitting any order.
European Customers
We are so pleased to welcome all our European Customers to the Clever Travel Company!
We would like to inform you that we also sell our products on Amazon UK and Amazon FR, DE, ES and IT. Sometimes orders placed on our US site can get held up in customs and worst case import duties are charged. Also shipping costs are higher when ordering from our US site to Europe. So do check out our Amazon pages and save a buck or two on shipping! All our Clever Travel Companion site shipping rates are real time, live rates, as are our Amazon rates, so you can easily compare and see what is most favorable for you!
Something Wrong?
If something is wrong with your product, if you have any complaints, or if you simply have something to discuss regarding your product, or ant tips and ideas for improvement, please send us a message to support@clevertravelcompany.com and we will do everything we can to make you happy!
Thank you for shopping with the Clever Travel Company.
Safe travels!