The Clever Travel Companion Updates
What do you do if your luggage is lost, delayed or damaged? October 02 2017, 0 Comments
If your luggage is delayed, goes missing or gets damaged on a flight, what sort of compensation are you entitled to? The Montreal Convention makes airlines responsible for the bags they allow you to check in, although their liability is limited to only around $1,500 per passenger.
Airlines are more likely to accept responsibility for missing or damaged luggage if you report the problem straightaway. Before leaving the luggage reclaim hall, go to the airline desk.
Fill out a form
you’ll be given a copy of the Property Irregularity Report (PIR) that’s used by airline staff to record the details. While this isn’t a legal requirement, and there maybe a reason why it’s not possible to get one (an unmanned desk at a small airport, for example) you’re still entitled to claim. But without a PIR, the process is likely to be more of an uphill battle.
If the bag is damaged
If you want to claim compensation, write to the airline within seven days of receiving your luggage, enclosing a copy of the PIR.
If the bag is missing
As well as personal and flight details, you’ll need to give an accurate description of a missing bag, recording any distinguishing features. A good tip (for the highly organised) is to keep a photo of your luggage on your phone in case you ever need to make this sort of report. Photographic evidence can also help if you are reporting damaged luggage.
Observe the deadlines
Write to the airline, enclosing the a copy of the PIR, within seven days of the flight. If your luggage turns up a day or two late, it’s up to the airline to make arrangements for getting it to you as efficiently as possible.
where luggage doesn’t show up, you should be able to monitor it through the tracing procedure, either by contacting baggage services at the airport, the airline’s central department or by logging into an online baggage-tracing page with a reference number. This reference will relate to the luggage receipt usually attached to your passport or boarding card at check-in or bag-drop, so you’ll need to keep it to hand. If there’s no sign of it after three weeks, the bag will be declared lost.
Check the rules
If your bag has gone missing on the outward flight and you find you’re on holiday with no possessions, airlines are obliged to cover costs of “essential items”. However, this definition can be a sticking point when it comes to compensation. Depending on the attitude of the airline, it may argue that “essential items” are classified as toiletries, underwear or laundry costs rather than a brand new outfit. In most cases the airline will track down your bag quickly and return it to you within a couple of days.
Make a claim
Ask the airline what its policy is and keep receipts for anything you buy. A potential complication is when your bag has been transferred to another one or two airlines within a single journey. In this case it makes sense to claim from the last one flown, as it’s this airline which usually handles the claim.
Compensation usually comes in the form of an upfront cash payment, a fixed daily budget or remittance once your claim and receipts have been submitted. A claim for a delayed bag must be sent to the airline’s customer relations department within 21 days of handing your luggage to the airline. Depending on various factors such as how complicated your claim is, and the time of year, it may take as long as a couple of months to process.
To claim compensation for missing bag, you must write to the airline within seven days of the luggage being declared lost.
Check your insurance policy
However, you’re likely to find the airline tries to pass the buck by suggesting you take the issue of compensation up with your travel insurer. Depending on your policy, you may get a higher level of cover this way. Be sure to check your insurer’s excess charge and small print first - some policies provide minimal or no cover for luggage while in the care of an airline.
This article originally appeared in the telegraph.co.uk
The Ultimate Guide To Keeping Your Money Safe Abroad August 07 2017, 0 Comments
There are countless factors and possibilities to be considered when planning spending and money security for your vacations. The below infographic put together by the UK's Sainsbury's bank is an awesome resource for breaking down each consideration and making sure you and your money stay safe whilst abroad. What it doesn't consider though is Clever Travel Companion's pickpocket proof clothing, which ALWAYS reduces the risk of pickpocketing, loss and theft of cash or other valuables by a cool 100%. Check it out!
The Eiffel Tower... Pickpocket heaven? July 13 2017, 0 Comments
The Eiffel Tower in Paris is one of the sites that is probably on every single person's bucket list, at least every single avid traveler's. It's an engineering marvel and an iconic tower, representing France and known by all around the world. Something people perhaps don't quite know however is the plague of pickpockets that have used The Eiffel Tower as their area of operations for years now. They're very aware of the amount of valuable tourists that flock to the modern marvel at all times of the year, they're aware of their valuables and they're aware of how to dispossess them of such valuables, in fact they have made a very wealthy living out of it, with some reports suggesting they earn around $4000 USD per DAY off of stolen goods.
Security forces have had exceptional difficulty in trying to control the situation and even CLOSED the tourist attraction to the public back in 2015 as the situation spiraled out of control and staff staged a walkout due to abuse from the pickpocket gangs. These organized gangs use sophisticated techniques to ensure their bounty continues, like dressing up as tourists themselves and buying tickets to enter the attraction, rather than waiting on the outside. They also employ tactics like taking selfies or asking tourists to take part in fake petitions and ever targeting the public transport routes on the way to the attraction. It's not just pickpocketing that is the problem too, violent crime has become a worrying symptom of these gangs having been able to operate for so long. After all, their thievery is worth hundreds of thousands of Euros per year, which is then sent out of the country, often to the gangs home countries of Romania or Bulgaria.
75% of visitors to the Eiffel Tower are foreign tourists, that's a staggering 7 million people per year, which makes it the most visited, paid monument in the world and its growing year on year. This recent TripAdvisor review comes from someone who suggests the problem of pickpockets is not abating, despite additional security measures and several big arrests.
Naturally we would never suggest that you don't visit one of the worlds most famous monuments due to some silly thieves, you absolutely must include it in your bucket list of things to do. But be wary of course, try to outsmart the pickpockets rather than the other way around. Be on your guard, if you're approached by someone you don't know, keep your hands on your valuables - or even better, pick up some Clever Travel Companion gear. Outsmarting the rabble of pickpockets was precisely what it was designed for!
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